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Freshdesk

Adding WordPress Buttons to Freshdesk

November 19, 2013Updated on July 2, 2018 JS Morisset Freshdesk

I’ve been using Freshdesk for a week or two now. It has quite a few limitations — like not being able to use pre-formatted code in Tickets and Topics — but it’s also quite flexible in other ways. As an example, I found a way to make custom ticket fields clickable, so I can quickly visit a customer’s website and lookup information using a WordPress plugin.

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